Tlale Digital
Section 3.0 · Capabilities
3.0

Capabilities

Twelve service lines, from a single website redesign to full management systems, AI document tools and payment integrations. Each lists what your organisation can commission from us.

3.1

Municipal & Government Websites

Official websites rebuilt around what residents actually come to do — pay, report, find, apply — on any phone.

MunicipalitiesProvincial departmentsPublic entitiesStatutory councils
  1. 3.1.1Full website redesign and migration from legacy CMS
  2. 3.1.2Task-first home pages: pay account, report a fault, tenders, vacancies
  3. 3.1.3Live service status, outage and water-interruption notices
  4. 3.1.4MFMA Section 75 publishing with version history and audit log
  5. 3.1.5Tenders, RFQs and bid-results pages with closing-date filters
  6. 3.1.6Council, ward councillor and leadership directories
  7. 3.1.7Multilingual content and low-data, mobile-first pages
  8. 3.1.8Content management training for communications staff
3.2

Citizen e-Services & Self-Service Portals

Online services that take queues out of offices: residents log in, submit, track and receive a reference number.

MunicipalitiesDepartmentsAgencies
  1. 3.2.1Fault and service-request logging with tracking references
  2. 3.2.2Online applications: permits, licences, indigent support, bursaries
  3. 3.2.3Resident accounts, e-statements and meter-reading submission
  4. 3.2.4Public registers and verification lookups (e.g. professional registers)
  5. 3.2.5Public participation, comment and petition platforms
  6. 3.2.6Appointment and booking systems for service centres
  7. 3.2.7SMS, email and WhatsApp notifications
3.3

Management Systems & Internal Platforms

Role-based systems that replace spreadsheets, paper files and email chains with one accountable record.

DepartmentsSOEsPrivate enterprise
  1. 3.3.1Case, complaint and incident management systems
  2. 3.3.2Asset, fleet, equipment and stock management
  3. 3.3.3Document and records management with approval workflows
  4. 3.3.4HR, leave, recruitment and staff portals
  5. 3.3.5Contract, supplier and project management systems
  6. 3.3.6Client relationship (CRM) and lead management
  7. 3.3.7Booking, scheduling and dispatch systems
  8. 3.3.8Multi-level approvals, delegations and full audit trails
3.4

AI Tools & Document Intelligence

Practical AI that reads, checks and summarises long documents — with every answer linked back to its source page.

DepartmentsSCM unitsLegal & complianceEnterprise
  1. 3.4.1Tender and bid-pack analysis with page-cited requirements
  2. 3.4.2Reading of scanned documents and forms (OCR) into structured data
  3. 3.4.3Compliance and expiry checks against supporting documents
  4. 3.4.4Policy, by-law and contract summarisation and Q&A
  5. 3.4.5AI assistants and chatbots trained on an organisation's own content
  6. 3.4.6Automatic report, minutes and correspondence drafting
  7. 3.4.7Classification and routing of incoming requests and emails
3.5

Procurement, Compliance & GovTech

Tools built around South African procurement rules — PPPFA, MFMA, CSD, CIDB and the SBD/MBD returnables.

SCM unitsSuppliersMunicipalities
  1. 3.5.1Tender opportunity feeds and alerts (eTenders and others)
  2. 3.5.2Supplier document vaults with expiry tracking
  3. 3.5.3SBD/MBD returnables pack preparation
  4. 3.5.4Bid evaluation scoring and committee workflows
  5. 3.5.5Contract registers and supplier performance tracking
  6. 3.5.6POPIA-aligned consent and personal-information handling
3.6

Billing, Payments & Integrations

Getting money in and data moving: online payments, invoicing and connections to the systems an organisation already runs.

MunicipalitiesRetailService businessesEnterprise
  1. 3.6.1South African payment gateways (card, EFT, instant EFT)
  2. 3.6.2Invoicing, quotations, subscriptions and recurring billing
  3. 3.6.3Account statements and payment reconciliation
  4. 3.6.4Integration with accounting, ERP and financial systems
  5. 3.6.5Connections to third-party APIs, SMS and email services
  6. 3.6.6Data import, migration and scheduled synchronisation
  7. 3.6.7Secure APIs for partners and other departments
3.7

Data, Dashboards & Reporting

One screen showing what is happening — service backlogs, spend, performance — built from the organisation's own data.

Executive managementCouncilsEnterprise
  1. 3.7.1Executive and performance dashboards
  2. 3.7.2Service delivery and turnaround reporting
  3. 3.7.3GIS maps and location-based registers
  4. 3.7.4Automated monthly and quarterly reports (PDF / Excel)
  5. 3.7.5Open-data and public transparency pages
3.8

E-Commerce & Online Sales

Mobile-first online stores and digital product shops, from catalogue to checkout to delivery.

RetailSMMEsBrands
  1. 3.8.1Custom storefronts and product catalogues
  2. 3.8.2Cart, checkout and local payment integration
  3. 3.8.3Order, stock and fulfilment management
  4. 3.8.4Digital product sales with secure downloads
  5. 3.8.5Promotions, discount codes and customer accounts
  6. 3.8.6Admin back-office for staff
3.9

Corporate, Industrial & Service Business Websites

Websites that win work: clear services, proof, and a quote request that reaches the right person.

LogisticsPlant hireProfessional servicesNPOs
  1. 3.9.1Company websites and redesigns
  2. 3.9.2Online quote and hire-rate request forms
  3. 3.9.3Fleet, equipment and service catalogues
  4. 3.9.4WhatsApp and call-centre integration
  5. 3.9.5Search-engine optimisation and Google Business set-up
3.10

Events, QR Campaigns & Media Portals

Live-event and campaign technology — from printed QR posters to secure galleries updated in real time.

Corporate brandsEventsCampaigns
  1. 3.10.1QR-code campaigns, posters and scan-to-access pages
  2. 3.10.2Live photo and video galleries with photographer upload portals
  3. 3.10.3Event registration, RSVP and guest management
  4. 3.10.4Campaign landing pages and microsites
  5. 3.10.5Protected media delivery with watermarking and access control
3.11

User Accounts, Security & Access

Who can see what — logins, roles and protection of personal information built in from the start.

All clients
  1. 3.11.1Secure login, password reset and Google / Microsoft sign-in
  2. 3.11.2Role-based access (resident, official, administrator)
  3. 3.11.3Multi-tenant spaces with isolated client data
  4. 3.11.4Audit logs, backups and security reviews
3.12

Hosting, Maintenance & Training

Everything after launch: hosting, domains, email, updates, support response times and handover.

All clients
  1. 3.12.1Managed cloud hosting, domains, SSL and business email
  2. 3.12.2Service level agreements with response and resolution times
  3. 3.12.3Content updates, monitoring and monthly reporting
  4. 3.12.4Administrator training, user manuals and technical documentation
  5. 3.12.5Accessibility (WCAG 2.2 AA) and performance reviews

3.13Procurement Category Mapping

Website & portal development3.1 Municipal & Government Websites3.2 Citizen e-Services & Self-Service Portals3.8 E-Commerce & Online Sales3.9 Corporate, Industrial & Service Business Websites
Systems / software development3.3 Management Systems & Internal Platforms3.5 Procurement, Compliance & GovTech3.6 Billing, Payments & Integrations3.11 User Accounts, Security & Access
AI, data & business intelligence3.4 AI Tools & Document Intelligence3.7 Data, Dashboards & Reporting
Digital marketing, events & campaigns3.9 Corporate, Industrial & Service Business Websites3.10 Events, QR Campaigns & Media Portals
Hosting, maintenance & support3.12 Hosting, Maintenance & Training
Training & handover3.12 Hosting, Maintenance & Training

Not listed? If it runs in a browser or on a phone, we can scope it — describe the requirement in an RFQ.

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