Section 5.0 · Delivery MethodologyTD-CS-2026 · Rev 1.0
5.0
Delivery Methodology
A phased, documented approach. Each phase ends with a deliverable your project manager signs off before work continues.
- 5.1 · Phase 1
Inception
1 week- — Inception report
- — Project plan & risk register
- — Stakeholder map
Sign-offSigned inception report - 5.2 · Phase 2
Discovery
1–3 weeks- — Requirements specification
- — Current-state assessment
- — Data & POPIA impact notes
Sign-offApproved requirements - 5.3 · Phase 3
Design
2–4 weeks- — Information architecture
- — Interactive prototype
- — Accessibility review
Sign-offApproved design - 5.4 · Phase 4
Build
4–12 weeks- — Fortnightly working releases
- — Progress reports
- — Test evidence
Sign-offSprint acceptance - 5.5 · Phase 5
UAT
1–2 weeks- — UAT plan & scripts
- — Defect log & fixes
- — Go-live checklist
Sign-offUAT sign-off - 5.6 · Phase 6
Handover & Support
Ongoing- — Admin training
- — User & technical manuals
- — Support & maintenance plan
Sign-offClose-out report
Durations are typical ranges and are confirmed in the inception report for each project.
5.7Governance & Reporting
Weekly
Written progress report: work done, next steps, risks and issues.
Fortnightly
Working software demonstration and sprint acceptance.
Monthly
Steering meeting with budget, timeline and risk review.
5.8Proposed Service Levels
Proposed for post-launch support; final levels are agreed in each service level agreement.
| Priority | Response | Resolution target |
|---|---|---|
| Priority 1 — System unavailable | Within 2 business hours | Restore within 1 business day |
| Priority 2 — Major function impaired | Within 4 business hours | Resolve within 3 business days |
| Priority 3 — Minor issue / request | Within 1 business day | Scheduled in next release |
5.9Risk Management
Scope change
Formal change requests with impact on cost and time approved before work.
Data protection
POPIA impact notes at discovery; least-privilege access in production.
Continuity
Source code, documentation and credentials handed over to the client.
Quality
Peer review, automated tests and UAT evidence before every release.